May 28, 2002 [Number 223]     Printable version (492k PDF)

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CIT Has a Web-Based "Service Request" System for All Platforms

The CIT "Service Request" allows people to report problems or request assistance on any platform. To enter a Service Request, go to the CIT Customer Support Web page and click on the link, "Create a Service Request Online." You will first be asked to update "Customer Information."

OS/390 Users

To report problems and request assistance, OS/390 users should use this "Service Request" instead of the older "Service Request Ticket" (SRT) Web page.

Requests to the old SRT Web address will be redirected to the new "Service Request" for several months, before the old link is removed from the system. Please update your old bookmark [http://datacenter.cit.nih.gov/srt] with the Customer Support Web page.

If you have any questions, please contact TASC at (301) 594-6248.